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Return Policy

We want to make returns and exchanges as simple as possible. 

Receipt or proof of purchase must accompany all returns.

Please return the item to the address below within 30 days of purchase for a refund or exchange. Items must be in NEW condition (never worn) undamaged, original tags still intact. We will not accept items for return after the 30 day deadline.

Defective items should be returned within 5 business days of the purchase date. Please inspect your item for any defects immediately. All warranty defects are covered by the manufacturer and will be sent back for their inspection before credit or exchange is processed.

Phone Orders 

Order confirmations are not automatically generated for phone orders, however they can be emailed upon request. You will receive a copy of your receipt in the box when your purchase arrives.

To process a return, pack the boots securely and send them back to us at the address below. Please include your receipt and a note with your contact information, as well as your intentions with the return. (Whether you would like a refund or the style/size you would like to receive in exchange.)

Azulado Boots 

Attn: Returns Department 

1522 S. Congress Ave 

Austin, TX 78704

Online Orders 

For Exchange

Feel free to contact us to let us know what item you would like to exchange so that we may check availability for you.

Please fill out the applicable section of the Return/Exchange form included in the box with your receipt.

We do not provide pre-paid shipping labels for exchanges, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please send items back to us at the address below:

Azulado Boots 

Attn: Returns Department 

1522 S. Congress Ave 

Austin, TX 78704

**INTERNATIONAL ORDER EXCEPTION**

We are unable to provide exchanges for international orders at this time.

You may return the original item or items for a refund. In order to receive the replacement item you would like, you must create a new online order for the style or size.

For Refund

Please fill out the applicable section of the Return/Exchange form included in the box with your receipt.

We will issue a full refund upon receipt and inspection of the returned product. All refunds will be processed within 3-5 days once the merchandise has been received and checked. Please allow 1-2 billing cycles for the credit to appear on your credit card statement. *Expedited shipping fees will not be refunded.

We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Azulado Boots 

Attn: Returns Department 

1522 S. Congress Ave 

Austin, TX 78704

*Merchandise must be in NEW condition to be eligible for returns or exchanges.

*Please keep in mind that all merchandise warranties are covered by the manufacturer

Return Shipping

We do not provide pre-paid shipping labels for returns. Please return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Azulado Boots 

Attn: Returns Department 

1522 S. Congress Ave 

Austin, TX 78704